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Most anyone can agree that customer service, more specifically live-support, is one of the most important components of a company’s overall business strategy. ACS hosts a call center designed for the needs and wants of the consumer. Each incoming call begins with a customer greeting to ensure your consumer is in contact with the right people. The consumer is then offered their choice of languages. After selecting their language preference, the consumer is immediately connected with the appropriate customer service representative. With an average call waiting time of less than one minute, consumers are not subject to a series of prompts nor long hold times.

We are able to leverage the company as a premier customer service center through the use of state-of-the-art technology. Our features include but are not limited to Voice over Internet Protocol (VoIP), 256-bit encryption of online web applications, .net program architecture, and ACS developed software for customer contact. All of these applications are integrated with a customized database, which ACS creates for client’s products, to provide the next generation of interactive customer support for our clients and their consumers.

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Call Center Reporting
Data Gathering Warehousing
Fulfillment Parts Replacement
eCommerce Product Evaluation
Product Repair Instruction Manuals