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We are able to leverage our company as a premier customer service center  through the use of state-of-the-art technology which allows us to maximize efficiency from the way call and emails are handled to the way your data is collected. Over the past fifteen years, we have developed our own customized software  platform which controls all aspects of our services and day-to-day operations. Our climate controlled in-house data center backed up with redundant power is home to racks of application servers, Cisco certified network infrastructure and an integrated VoIP phone system.

Computer-Telephony Integration (CTI) allows for seamless interaction between all of our telephones  and computers. As the contact channels have expanded from voice to include email, web, and fax, CTI has expanded our integration to include these expanded channels.

The remote back-up service provides us with a system for backing up and storing important files from our computers. Our backup system is built around our custom-designed client software program that runs every night while the computers are not in use. This program collects, compresses, encrypts, and transfers the data to a remote off-site server. By utilizing automatic remote backups, all critical data   is unlimitedly stored in a secured off-site location.